When you can get your money back, and how to ask.
Before work starts
If you change your mind before we have started, you get everything back, in full.
Once a build is under way
If you stop the job partway, we keep what covers the work already done and return the rest. We will show you what was done so that the figure makes sense.
Care plans
If you cancel within 14 days of paying and we have not yet done any work under the plan, you get a full refund. After that, we refund the unused whole months, less any work already carried out that year.
Hosting and domain fees already paid to another company for the year cannot be refunded, because we cannot get them back either.
One-off jobs
Repairs, upgrades and migrations are quoted before we start. If we cannot do what we quoted for, you pay nothing. If we do it and you are not happy, tell us and we will put it right or refund you.
How to ask
Write to us through the contact page and say what you paid for and why. We answer within 7 working days, and where a refund is due we send it back the same way you paid within 14 working days.
Last updated: 19 August 2026. If anything here is unclear, ask us and we will explain it in plain words: contact us.