This page explains what we do with your information when you use this website or become a customer. We have tried to write it in ordinary words rather than legal ones.
Who we are
DotsCastle Software Technologies
3777, Samanatarpur, Old Town
Bhubaneswar 751002
India
GSTIN: 21AATFD6254E1ZI
If you have a question or a complaint about how we handle your information, write to us at the address above or through our contact page. We will reply within 30 days.
What we collect, and why
When you send us a message
Our enquiry forms ask for your name, a way to reach you, which can be an email address or a phone number, and your message. We use these only to answer you.
The enquiry is saved in this website’s own database as well as being sent to us by email. That is so a message cannot be lost if the email fails to arrive, which is a thing that happens more often than most people expect.
We also record how you reached the page you wrote from: the address you landed on, the website that sent you if there was one, and the campaign tag on the link if you arrived through an advert. This is how we tell which advertising is worth paying for. It describes the advert rather than you.
We keep enquiries for two years so that we can look back at what was discussed, then delete them. If you become a customer, we keep the correspondence for as long as we work together and for eight years afterwards, because Indian tax law requires us to keep business records.
When you just visit
Our web server keeps a log of requests, which includes your IP address, the page you asked for, the time, and which browser you used. Every web server does this and it is how we find faults and spot attacks. These logs are deleted after 30 days.
Cookies
The only cookie this site sets on its own is the one that keeps your session working while you use it. Nothing is used for advertising or measurement unless you agree to it first. See our cookie page for the detail and to change your mind at any time.
What we do not do
We do not sell your information. We do not pass it to anyone for their own marketing. We do not add you to a mailing list because you sent us an enquiry.
Why we are allowed to hold it
For anything that is not strictly needed to make the site work, including measurement and advertising, we rely on your consent, and you can withdraw it whenever you like. For answering your enquiry and for doing the work you have asked us to do, we rely on the fact that you asked us to. For keeping accounts and tax records, we rely on the law that requires it.
Who else sees it
Two companies handle information on our behalf, and only on our instructions:
- Linode, part of Akamai Technologies, runs the servers this website and its database sit on.
- Amazon Web Services carries the email we send and receive, including the messages sent through our contact form.
Your information leaves India
Our servers are in the United States, and both companies above are United States companies. That means the information you send us is stored and handled outside India, and outside the European Economic Area.
We rely on the contractual protections both companies publish, including the European Commission’s standard contractual clauses, and we hold a data processing agreement with each of them. If you would rather your information stayed in India, tell us before you send it and we will arrange that.
If you message us on WhatsApp, that conversation happens on WhatsApp and is covered by their own privacy policy, not this one.
We will hand information to a court or an authority if the law requires it, and we will tell you if we are allowed to.
Your rights
You can ask us to:
- tell you what we hold about you, and give you a copy
- correct anything that is wrong
- delete it, where we are not required to keep it
- stop using it for a particular purpose
- withdraw a consent you gave earlier
Ask through our contact page. We do not charge for this and we will reply within 30 days.
If you are in India and you are not happy with our answer, you may complain to the Data Protection Board of India. If you are in the United Kingdom or the European Union, you may complain to your national data protection authority.
Children
This site is for businesses. We do not knowingly collect information from children.
If this page changes
We will change the date below and, if the change is a significant one, say so on the site.
Last updated: 22 August 2026. If anything here is unclear, ask us and we will explain it in plain words: contact us.